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© 2002 Solversa Technologies Pvt.Ltd.
All rights reserved. Terms of Use
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After Sales Support & Feedback System
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Client
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Intuit Inc.
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Technology
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Platform : .NET
Language : ASP.NET, C#, SQL 2000, Webservice
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Team Size
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One Analyst, Two Developers
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Duration
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2 Months
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Assignment
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Lacerte® (www.lacertesoftware.com) is Intuit's (www.intuit.com) leading tax preparation software suites for professional accountants. Intuit delivers specially designed, industry-specific business management solutions, and develops accounting solutions for bigger, more complex businesses
Intuit selected us for developing a customer feedback system for their products.
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The objective was to implement a comprehensive customer feedback system and process that:
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1.
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Captures customer feedback from all sources including the Lacerte website, customer support, customer service, or any other channel into one system
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2.
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Allows categorization of feedback by product, type of feedback, etc.
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3.
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Collects the feedback into a master database viewable by a wide Intuit/Lacerte audience
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Routes the feedback to the appropriate Lacerte Product Manager for consideration
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5.
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Allows Lacerte PM's to route feedback to appropriate people or departments for resolution
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6.
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Enables Lacerte PM's to quickly respond to customers after they have submitted their feedback letting them know that we have received their feedback and are considering it
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7.
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Gives customers a status of their feedback, when appropriate
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8.
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Allows feedback reports to be run from the database
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Solversa designed a robust database and ASP.NET code so it fulfilled all the requirements of the client. We are proud to have Intuit in our satisfactory client list.
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